Last updated: 5 November 2026
Welcome to Ransiya
These terms apply to your use of ransiyaceyloncinnamon.com and purchases from Ransiya Ceylon Cinnamon (Pvt) Ltd, Sri Lanka.
Products and Quality
We supply authentic Ceylon cinnamon (Cinnamomum verum), including our Alba Grade cinnamon quills in 100 g canisters. Product descriptions identify the relevant grade, origin, quantity and packaging. As cinnamon is a natural agricultural product, minor variations in colour and appearance may occur.
Prices and Orders
Prices appear in the currency indicated on the website. Shipping is calculated separately according to destination and displayed before an order is confirmed. Orders depend on successful payment, stock availability and delivery eligibility. If we cannot fulfil an order after receiving payment, we will contact you and arrange an appropriate refund.
Shipping and Customs
We ship to supported destinations using available postal and delivery services, including Sri Lanka Post EMS where applicable. Delivery times are estimates and may vary with transport and customs processing. Unless clearly included at checkout, destination-country import duties, taxes and clearance charges are the customer’s responsibility. Customers should check their country’s import requirements before ordering. We will assist with delivery issues and honour applicable consumer rights.
Returns and Refunds
For order cancellations, damaged goods and returns, please read our Return & Refund Policy. Mandatory consumer rights are unaffected.
Product Use
Store cinnamon in a cool, dry place away from moisture and direct sunlight. Our products are foods, not medicines; any health-related website information is educational and is not medical advice.
Wholesale and Website Content
Wholesale, hospitality and customised supply may have separate written quotations and agreed terms. Our original photographs, branding, text and logo may not be used commercially without permission except as legally allowed.
Disputes and Applicable Law
Contact us first if there is a problem so we can try to resolve it fairly. Sri Lankan law governs these terms, without excluding mandatory rights under applicable laws in other countries. We may update the terms for future orders.
Contact Us
Ransiya Ceylon Cinnamon (Pvt) Ltd
Email: info@ransiyaceyloncinnamon.com
Address: No. 9, C.W.W. Kannangara Road, Randombe, Ambalangoda, Sri Lanka