Last updated: 5 November 2026
Our Promise
We carefully prepare and package our Ceylon cinnamon. If there is a problem with your order, we want to resolve it fairly.
Order Cancellations
You may cancel your order before it is dispatched and receive a full refund. Please contact us promptly with your order number.
Returns Within 14 Days
You may request a change-of-mind return within 14 days of receiving your order. Cinnamon must be unused, unopened and in its original packaging, with the food-safety seal intact. Please contact us for return instructions before sending the product back. Customers generally pay change-of-mind return postage, except where applicable law provides otherwise.
Damaged, Defective or Incorrect Products
If an order arrives damaged, defective or incorrect, contact us as soon as reasonably possible, preferably within seven days, with your order number and photographs if available. We will assess the issue and provide an appropriate replacement or refund without additional cost where the problem is our responsibility.
Refunds
Approved refunds will normally be made to the original payment method. We aim to process them within 14 days, subject to applicable legal deadlines and, where permitted, receipt of the returned goods or evidence of return. Standard outward delivery costs will be refunded where required by law.
Food Safety and Customer Rights
Opened or used cinnamon generally cannot be returned for a change of mind due to hygiene and food-safety considerations. This does not restrict rights relating to faulty, damaged or incorrectly supplied goods. Nothing in this policy limits mandatory consumer protection rights.
Contact Us
Ransiya Ceylon Cinnamon (Pvt) Ltd
Email: info@ransiyaceyloncinnamon.com
Address: No. 9, C.W.W. Kannangara Road, Randombe, Ambalangoda, Sri Lanka